Replacement Policy

Last Updated: 14/02/2025

At AlienNeeds,
we ensure that you receive top-quality products. However, if you receive a defective or damaged item, we are happy to offer a free replacement.

Eligibility for Replacement

  • You can request a replacement within 24 hours of receiving your order.
  • The item must be unused and in its original packaging.
  • Replacements are only applicable for products that are damaged, defective, or incorrect upon arrival.
  • Personalized or customized products are not eligible for replacement unless they are damaged or incorrect.

How to Request a Replacement

  • Contact our support team at alienneeds.in@gmail.com within 24 hours of delivery.
  • Provide your order details along with clear images/video of the damaged, defective, or incorrect item.
  • Our team will review your request and guide you through the replacement process.

Replacement Process

  • Once approved, a replacement item will be shipped within 5-7 business days.
  • If the requested item is out of stock, you may choose an alternative product of equal value or opt for a refund.
  • We cover the shipping costs for eligible replacements.

Non-Eligible Items

Products damaged due to misuse or improper handling.

Items without original packaging or proof of purchase.

Clearance or final sale items.

For any further assistance, feel free to reach out to us at alienneeds.in@gmail.com

Thank you for choosing AlienNeeds!

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